Returns & Refunds

 

Refunds are not provided, but please refer to our Returns and Exchange policy outlined below:

Following the receipt of the product, in case of manufacturing defect be identified, we will facilitate an exchange upon submission of substantial evidence. If the requested product is unavailable, an alternative product of equal value can be selected.

Should you wish to initiate a return for any purchased items, kindly reach out to our customer service team at support@theeldora.com within 48 hrs of receiving the delivery. Please provide the following details:

• Order number
• Clearly state the reason for the return. In the case of a defective or incorrect product, kindly include an image of the item.

Eldora is committed to expediting the repair or replacement process to the best of our ability. Your satisfaction is our priority.